Last Update: 13/06/2020

Dear Guest

 We believe that this world is meant to be explored. Therefore, when the time is right and safe to travel, we will make sure to be ready to welcome everyone at our premises!
More than ever, the health and wellbeing of our guests is of outmost importance and we are making sure that the Cretan Villa Hotel and Akrolihos apartments team has everything they need to keep everyone, including themselves safe.
We keep on monitoring the developments on a daily basis and are in regular contact with all relevant authorities in order to always be up to date for country-specific requirements. 
Our staff has been given best practice guidelines, they have been given Covid-19 cleanliness-specific guidance, training and information to apply with our own very high cleaning standards.
Cretan Villa Hotel and Akrolithos apartments recognizes the responsibilities of hotels in regards of Covid-19 outbreaks and we are ready to play our part in both, the relief and recovery path of this crisis.

We are in compliance with all health safety protocols from the Hellenic Health Organization (E.O.D.Y.) and the National Health Ministry, as well as additional government and European organizations that are required for our operation.

Below you’ll find a comprehensive list of all the key measures to prevent the spread of Covid-19 being implemented at our hotel.

Our measures include:

• In collaboration with the Region of Crete and the Medical School of the University of Crete, we have been certified to apply current health protocols and monitor that safety procedures are followed thoroughly.
• Regular training of our employees on hygiene issues.
• Co-operation with our local hospital, close to the hotel.
• Use of protective equipment by employees.
• Check in, in open area.
• We recommend our visitors to keep a safe distance of (1.50 + meters).
• Hand sanitizer in all hotel public areas.
• Disposable covers are placed on TV and air conditioner remote controls.
• Laser thermometers available at the front desk to conduct temperature checks.
• Frequent cleaning and wash down of outdoor and high touch locations, including door handles, electicity swithes, remote controls.
• Consistent and very regular cleaning of all surfaces.
• All card keys disinfected after each stay.
• Housekeeping will be less frequent during stays, and turndown services have been abolished. Service, towels and sheets change will be done only upon customer request. Otherwise it’ll be done every third day.
• Hotel perform a thorough cleansing and disinfection using a steam cleaner equipment in all room, bathroom surfaces after any check out.

Arrivals/Departures

• Check-in and check-out times have been changed – check-in from 15.00 - 20.00 p.m and check-out from 08.00 - 11 a.m. further to the Greek Ministry of Tourism instructions. The added time between each check-out and check-in is necessary to ensure that each room is thoroughly disinfected between stays, and that the space is adequately ventilated.
• Seating in all waiting areas has been re-arranged to allow for safe minimum distances. However, families or couples do not have to keep this distance.
• Recorded personal files with contact details per guest (for medical only use if it’ll be necessary).

Visitors

• Hotel’s rooms are for customer-use only.
• No visitors are permitted.  

OUR POLICIES HAVE CHANGED